As a web developer, it is always quite challenging communicating with your clients on what improvements to make, what features to drop or add, and so forth. I bet you have had the back and forth calls and emails experience from your clients trying to explain what to fix or improve.
Luckily, there are several platforms that have been developed to solve this problem and one of the best and most popular is Userback Feedback Tool.
You’ve probably come across or heard about this tool from friends or online, and if you’re wondering if to use it or not, here is an honest review to help you make a more informed decision.
What is Userback?
Userback is a specially designed customer feedback solution that eases developer-customer communication by allowing the customers to easily make and send feedback using video and marked screenshots.
It offers three feedback selections; video records, screenshots with ability to write and draw on them, and general feedback. Additionally, you get a notification whenever new feedback is uploaded as well as a chance to manage multiple web development projects under one platform.
It is specifically designed for software companies, web agencies, developers and designers as an easy feedback management tool. Installing it is also pretty simple. You can either opt for the WordPress plugin option or add a simple Javascript code to get it up and running.
Well, it doesn’t have the best set of video tutorials, the written guides work just fine. The tool is also pretty simple to use and they also have online support programs that you can contact when stuck.
Userback is a perfect solution for the following use cases; website feedback tool, design feedback tool, bug tracking tool, user acceptance testing, customer satisfaction, and software feature requests.
Features
- Multiple integrations with the most popular project management tools such as Slack, Jira, Microsoft Teams, Trello, Asana, Teamwork, GitHub, and GitLab, and WordPress, among others.
- Easy to use User Interface
- Ability to collect feedback through video captions and annotated screenshots
- Easy collaboration with other team members
- Automatic integration with local web pages
- Public comments activation
- Full access to the platform’s API
And it gets even better; Userback has updated their features to a more efficient customer-centric software.
- A shiny new UI and navigation menu
- New Inbox View that helps you reply to feedback faster
- New Board View to manage feedback “kanban” style
- Video feedback option and visual feedback from any page
- Enhanced customer feedback with ability to draw and write directly on any web page
Since publishing this article, Userback team has gone ahead to introduce new features and improvements, and even adjusted their pricing by introducing a cheaper plan; all the more reason to use this tool. Some of the improvements include:
- They’ve introduced custom branding features for customers who wish to whitelabel
- Introduced full-page screenshot capabilities which can be done using their browser extension tool
- Introduced a new low-cost pricing plan going for $9/month for those on a tight budget or have small team
Pricing
Userback offers multiple pricing options:
- Basic option that costs $9/month charged monthly, or $8/month charged annually. It allows for 2 users, 1 project, unlimited reporters, and unlimited page views and feedback collection, among other features. You can add other users by paying an extra $4/month for each additional user.
- Standard version, which replaces the initial agency version, and costs $39/month compared to the initial $42/month. It allows for up to 5 users, 5 projects, and unlimited reporters. It offers advanced features such as up to 1GB attachments, advanced widget customization, project access, team-only comments, and integration with 2000+ Zapier apps.
- Growth version which replaces corporate version and goes for $79/month. It is the premium version you can sign up for and includes everything that Userback can offer. It allows up to 15 users, 25 projects, and comes with advanced features such as 5GB attachments, design reviews and approvals, export feedback, advanced tracking, JavaScript API, webhooks, and custom branding.
- If none of the plans above fit your needs, you can opt for a premium plan which will be custom-tailored to your liking and functionality requirements.
- There are also additional options such as video feedback, which goes for $12.50/month. It allows you to add video screen capture capability to your feedback widget, hence collect highly contextual feedback.
Click here to view the full list of features included in each package.
Pros
- Excellent integrations with numerous project management tools
- Easy feedback sharing through video and marked screenshots
- Easy to use once you get a hang of it
Cons
It’s difficult to mention any limitation in this platform. Well, I’m not saying its perfect, but what makes it so good is it’s management team listens to customer complaints and makes changes almost immediately. For example, below are some of the customer complaints that had been made a year or two back but have been all solved. That’s how good it is.
- Difficult to explain to customers how to use it.
- No white label
- Inability to capture the full-page screenshots
Should you buy it?
My answer is YES. The platform is super amazing compared to the likes of other products. Userback is so good that we use it for our web design projects. A 4.7/5-star rating on Capterra is proof enough that this tool will sort you out big-time.
As always, feel free to check out its competitors and compare the different features based on the exact features you are looking for.
Click on this link to visit Userback’s website.